Terms of Service
Last Updated: October 2025
1. Introduction
Welcome to Luun, operated by Stash Technologies Inc. ("Luun," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of Luun's websites, web applications, integrations, products and services (collectively, the "Services").
By creating an account or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, please do not use the Services.
2. Definitions
"Merchant" means the individual or company that subscribes to Luun to deploy the chatbot on their website.
"End-User" means a visitor interacting with the chatbot on a Merchant's website.
"Controller" refers to the Merchant that determines the purpose and means of processing End-User data.
"Processor" refers to Luun, which processes End-User data on behalf of the Merchant.
3. Eligibility and Account Registration
To use the Services, you must:
- Be at least 18 years old and legally able to enter into contracts.
- Provide accurate and complete registration information.
- Maintain the confidentiality of your account credentials.
You are responsible for all activity that occurs under your account.
4. Use of the Service
Luun grants you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.
You agree not to:
- Use the Services for unlawful or harmful purposes.
- Reverse engineer, decompile, or copy any part of Luun's code or models.
- Misuse data obtained from the chatbot or dashboard.
- Circumvent usage limits or subscription restrictions.
We reserve the right to suspend or terminate access if you violate these Terms.
5. Merchant Responsibilities
As a Merchant using Luun:
- You are the data controller for any personal data collected from your store visitors.
- You must comply with all applicable data protection and e-commerce laws (GDPR, KVKK, etc.).
- You must ensure your website's Privacy Policy discloses your use of Luun.
- You may configure chatbot behavior, appearance, and messages, but remain solely responsible for any content shown to your visitors.
6. Subscription, Payments, and Renewals
- Pricing is displayed on our website and billed via Stripe or other approved processors.
- All plans are subscription-based and renew automatically each billing cycle unless canceled.
- You can cancel anytime from your Luun dashboard; access remains active until the end of the paid period.
- Subscription fees are non-refundable, except where required by law.
- Taxes (including VAT or sales tax) may be applied depending on your location.
7. Branding and Customization
Luun may display a "Powered by Luun" badge within the chatbot interface. Merchants who wish to remove or replace the branding may request a white-label option at an additional cost.
8. Intellectual Property
All intellectual property rights in Luun's platform, code, AI models, and design belong to Stash Technologies Inc.
You retain ownership of your store data, product catalog, and branding. By using the Services, you grant Luun a limited license to process and store your data solely to provide and improve the Services.
9. Limitation of Liability
Stash Technologies Inc., its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, service interruption, computer damage or system failure.
10. Disclaimer of Warranties
The Services are provided "as is" and "as available."
Luun makes no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
11. Termination
You may terminate your account at any time from your dashboard. Luun may suspend or terminate your access with notice if you breach these Terms or misuse the Services.
Upon termination, your account data and chat logs will be deleted or anonymized within 90 days, except as required by law.
12. Data Protection and Processing (DPA)
This section constitutes the Data Processing Addendum (DPA) between Luun (Processor) and the Merchant (Controller).
12.1 Roles and Scope
- Luun processes personal data solely for providing the Services and on behalf of the Merchant.
- Merchant determines the purposes and means of processing.
- End-Users are the data subjects under GDPR/KVKK.
12.2 Luun's Obligations
Luun shall:
- Process data only per Merchant's instructions.
- Implement appropriate technical and organizational security measures.
- Ensure all subprocessors are bound by written agreements.
- Assist the Merchant in responding to data subject requests.
- Notify the Merchant of any data breach without undue delay.
- Delete or anonymize personal data upon account termination or written request.
12.3 Subprocessors
Luun uses trusted third-party service providers ("subprocessors") to help operate and deliver the Services. A current list of these subprocessors, including their roles, is maintained and publicly available in our Privacy Policy.
12.4 International Transfers
Luun is a U.S.-based company. Personal data we process may be transferred to, and stored in, the United States or other countries where we or our subprocessors operate.
We implement appropriate safeguards to ensure that such transfers comply with applicable data protection laws and that an equivalent level of data protection is maintained.
For data originating from the European Economic Area (EEA), the United Kingdom, or other jurisdictions that restrict cross-border data transfers, we rely on Standard Contractual Clauses (SCCs) or other approved mechanisms as the lawful basis for such transfers.
In all cases, Luun ensures that adequate technical and organizational security measures protect personal data, regardless of where it is processed.
12.5 Duration
This DPA remains effective as long as Luun processes data on behalf of the Merchant.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of laws principles.
14. Changes to Terms
Luun may update this Agreement or the Privacy Policy at any time, without notification to you, and you should review this Agreement and the Privacy Policy from time to time by accessing the Service. Your continued use of the Service will be deemed irrevocable acceptance of any such revisions. Before you continue, you should print or save a local copy of this Agreement and the Privacy Policy for your records.